The End Goal is to Improve the User Experience

When we at Boomi talk about integrated experiences, we’re really speaking about the vision we see possible to help our customers fulfill wishes — to provide a seamless, friction-free personal experience to the user, whoever they are.

It’s hard to imagine there’s anyone out there who doesn’t want to make their end user’s life easier. But due to poor internal infrastructure setups, most organizations are their own worst enemy.

Data from multiple different systems isn’t automatically integrated, so customers end up populating multiple fields over and over again, or have to go back to the beginning when they shift outreach to customer support from online to a support line.

Employees who finish all their new hire signups then find mistakes in their 401(k) or their health insurance because the forms had to be manually re-keyed. This administrative nightmare wastes time and leaves employees with negative feelings toward their employer.

Or maybe a B2B sales organization can’t find a way to set up a portal to help customers buy online more efficiently or make repeat ordering simple. This causes them to lose valuable ground to competitors who can make — and have made — it easier to do business with them.

With the Boomi AtomSphere Platform, all of these experiences could be different. And better.

The data readiness Boomi enables means you’ll find, connect, and aggregate quality data from an almost infinite number of sources. The Boomi platform drives pervasive connectivity, bringing together systems, apps, and databases with devices, processes, and people. And with flexible front-end functionality, you’ll engage your users wherever they are — on a mobile device, on the web, through a portal, or via chatbot.

And you’ll do it all seamlessly.

Take, for example, Lusiaves, a large Portuguese poultry producer. When the company opted to modernize its 31 businesses and replace 30+ legacy enterprise resource planning (ERP) applications with a single SAP S/4HANA platform, one of its main goals was to free up employees from mundane, labor-intensive, mind-numbing manual work.

In rolling out Boomi across 115 integration scenarios, the company has been able to transform the work experience of many of its employees. More than 100,000 invoices are now automatically generated and processed. Route information is automatically sent to 700 delivery drivers. And all told, employees now send an estimated 2,000 fewer text messages every single day.

According to Paulo Gaspar, CIO of Lusiaves Group, Boomi has changed the experience of the employees from one of day-to-day tactics to being able to “set their sights on new innovation and growth opportunities.”

Learn more about Boomi and integrated experiences here.