Partner Solution Briefs

Dell Boomi for ServiceNow

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Dell Boomi for ServiceNow Quickly and easily integrate your key enterprise applications with the ServiceNow platform ServiceNow customers and systems integration partners trust Dell Boomi for rapid, agile integration between ServiceNow and applications for human resources, enterprise resource planning (ERP), customer relationship management (CRM), project portfolio management, development and much more — whether in the cloud or on-premise. Connect ServiceNow across your extended enterprise IT service management (ITSM) platforms like ServiceNow shouldn't exist in silos. Without seamless connections to your key applications, your ServiceNow instances can suffer from inconsistent data and hard to maintain processes. The Boomi integration platform as a service (iPaaS) lets you rapidly connect ServiceNow across the extended enterprise to streamline data connections, improve transparency, and reduce cost and risk. Boomi extends its iPaaS value with Boomi Master Data Management (MDM) to ensure data quality of updates between the ServiceNow Configuration Management Database (CMDB) and linked applications. The only MDM hub certified by ServiceNow, Boomi MDM helps ensure the CMDB represents a single source of truth for IT service management. Many of ServiceNow's top customers rely on Boomi for their integration needs. With proven connectivity to more than 200 applications, Boomi provides a native-cloud environment to rapidly build, deploy and manage any-to-any integrations. Fast, scalable integration. Deploy integrations at a fraction of the time and cost of traditional middleware or point-to-point coding. Future-proof your ability to adapt rapidly amid fast- changing IT environments and emerging business challenges. HCM and onboarding. Exchange data between ServiceNow and human capital management (HCM) applications such as Workday or SuccessFactors for employee provisioning of laptops and other equipment. Or easily connect with identity management systems like Microsoft Active Directory. PPM and development. Connect ServiceNow with third- party project portfolio management systems and bug- tracking development platforms like Jira to improve the quality and efficiency of IT services delivery. ERP and back office. Integrate cloud or on-premise ERP systems such as NetSuite, Oracle E-Business Suite or SAP with ServiceNow to ensure consistency across core back- office functions and ITSM. CRM and customer service. Eliminate barriers between ServiceNow and CRM or other customer service applications, ensuring that sales/support teams are properly equipped to handle customer trouble tickets quickly and accurately. Partner Brief

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