Case Studies

Customer Spotlight - Scoot

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Teachers Mutual Bank | 1 Singapore Airlines' low-cost arm Scoot has selected Dell Boomi's platform to help it better understand its customers – and its own business. Scoot operates across 66 cities in 18 countries across Asia Pacific, Europe and the United States. In order to offer low-cost travel, it relies on data generated from customer bookings and internal systems. Scoot will use the Boomi integration platform for uninterrupted data sharing across its growing business. It hopes to adapt more quickly to changing market conditions. The ultimate goal is to improve passenger experience. "Boomi gives us a dedicated, cloud-based integration tool that aligns to our all-cloud strategy, and is therefore able to handle the high volumes of system- to-system data transfer that our business model requires," says Scoot's vice president of information technology, Jason Chin. Scoot uses Boomi to replace outdated connectors that did not provide the level of automated data management the organization required. Its former integrations limited communication between Scoot's systems and restricted access to data, inhibiting the potential of its sharing capabilities. These bespoke integrations were also code-heavy, consequently demanding substantial maintenance. "The airline industry contains among the most diverse sets of customers, and with that comes the ongoing challenge of adapting to the demands of passengers," says Dell Boomi Asia managing director William Fu. "By creating a centralized data repository using the Boomi integration platform, Scoot is able to establish a greater level of insight into its business, and in turn make business decisions nimbly as the market changes to bolster its competitiveness." Scoot consolidated TigerAir into its brand and expanded its operations. Despite the extra employees and customers, Scoot has accelerated its time to market. Scoot says it has also been able to achieve this while maintaining its IT resources – as Boomi does not require the consistent upkeep of traditional integration technologies, it allows Scoot to achieve more with less. Flying High: How Airline Scoot Enhances the Customer Experience Low-cost airline selects the Boomi Platform to improve passenger experiences and accelerate time to market. "By creating a centralized data repository using the Boomi integration platform, Scoot is able to establish a greater level of insight into its business." William Fu, Managing Director, Asia, Dell Boomi Customer Spotlight – Scoot Airline

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