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Customer Spotlight-UTS

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Teachers Mutual Bank | 1 The University of Technology Sydney (UTS) boasts 44,000 enrolled students; 300,000 alumni; around 4,000 staff members; and about 300 IT workers across three campuses in and around Sydney's central business district, all receivers of university services. But unlike other tertiary institutions around the country, UTS just celebrated its 30th birthday, and according to UTS web and applications manager David O'Connor, its youth breeds a somewhat "ambitious" environment, especially when it comes to IT. "We came to the conclusion that what we had in place wasn't going to cut it; we could no longer keep pace with the speed the university wanted to operate at," he explains. In mid-2016, the university started thinking about the technology architecture it had, and built out its Application 2020 Strategy, which O'Connor says is focused on cloud-based application platforms, simplifying the university's environment, and, over a number of years, pushing everything it can to cloud and software-as-a- service (SaaS)-based work. But as UTS is a government-funded education institution, it needed to put a solid business case forward for change, especially when shifting everything from on-site to off-site. It also meant going to tender to find a solution that worked and a vendor to partner with. Favoring an integration platform as a service (iPaaS) solution, UTS selected Dell Boomi. Financial savings, while desired, wasn't the main driver for a cloud shift. O'Connor says Boomi was selected due to its ease of use, as the university believed it would provide speed to market, which was of high importance. "Integration has actually been a real pain point for us – lots of complaints about how long new applications take – it's been like that for years," O'Connor says. "We have a reasonably big on-premise footprint in terms of integration, but we could never quite get it to where we wanted it to be despite lots of investment," he adds. With a heavy importance also placed on data, O'Connor says the university decided to bring its application integration team and its BI and data teams together under single management to address problems such as process double-handling. "For example, we had a single source system; we had two different teams taking data out, using different technology stacks, different processes, and depending on where it was going would guide who would do the work, and that's quite inefficient," O'Connor explains. UTS charges toward all-cloud as legacy tech no longer makes the grade The university adopts a cloud strategy for alleviating constraints, rather than reducing costs. "The UTS implementation of Boomi went better than we could have expected ... We finished on time, under budget, and even squeezed extra features in." David O'Connor, Web and Applications Manager, UTS Customer Spotlight – Australia – UTS

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