Partner Solution Briefs

Persistent Partner Solution Brief-Patient Access-web

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Partner Soution Brief: Persistent Systems Patients value speed and convenience. Key features of the Persistent Patient Access Services solution address the challenges to delivering high-touch service: • Discharge checklists • Patient 360-degree view • Insurance verification • Referral management • Appointment scheduling • Provision for second opinion • EMR/EHR integration • Complaint management and tracking • Quality metrics and dashboards • Knowledge management • Skill-based call routing • Call scripting Establish a high-touch patient experience that informs and supports Using the Dell Boomi integration platform as a service (iPaaS), the Persistent Patient Access Services (PAS) solution helps organizations overcome the challenges inherent in building a secure, high-touch patient engagement platform. Boomi offers a comprehensive development environment to connect and manage data across applications — on- premise or in the cloud. With Persistent and Boomi, call center managers can: • Deliver a seamless, consistent experience while boosting call center productivity • Automate manual processes while capturing the details of the conversations and call notes • Offer a comprehensive view of patient interactions across decentralized data repositories and systems of record • Satisfy the unique process requirements of call center navigators and coordinators • Provide high-quality reporting and analytics to facilitate processes of continuous improvement Improving the patient experience of care is one of the top commitments of the Institute for Healthcare Improvement (IHI) Triple Aim initiative. Customer engagement projects are among the highest priorities for health care delivery organizations today. But developing an engagement platform doesn't have to be complex even though the connections and pathways to a safer patient journey can be tricky. PARTNER SOLUTION BRIEF Dell Boomi & Persistent Systems for Healthcare | Patient Access Services A positive patient engagement journey is a key component of patient-centered care Powered by the Boomi HIPAA-compliant, cloud-native integration platform, the Persistent Patient Access Services solution with Salesforce Health Cloud helps health care organizations continually improve the quality of care for their patients.

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