Breaking Through: Creating a Customer Experience That Really Works

March 19, 2019

Since 2000, 52 percent of companies in the Fortune 500 have either gone bankrupt, been acquired or ceased to exist as a result of digital disruption. Failure to create a great customer experience will certainly be a key factor in who is culled in the next wave of digital disruption.

The critical importance of customer experience (CX) can’t be underestimated in this era of digital natives. According to industry assessments, brands with highly rated CX improve revenue at twice the rate of brands that offer a poor customer experience. But delivering great CX is no small task. 

This ebook explores the growing importance of CX, why it is so difficult to get right, and how a modern, cloud-native integration platform provides the foundation for rapidly building out a best-in-class experience for your customers. 

Previous Flipbook
Dell Workforce Transformation: Create an Exceptional Employee Experience
Dell Workforce Transformation: Create an Exceptional Employee Experience

With Dell Technologies and Boomi, you can provide a best-in-class onboarding process and an exceptional emp...

Next Flipbook
Get Up and Running Quickly With Boomi Education Services
Get Up and Running Quickly With Boomi Education Services

Boomi has the focused training you need to make the most of our industry-leading platform for integrating a...