The fast-growing SaaS vendor has automated its order-to-cash to handle a 2X increase in sales orders while improving customer service.
Sustaining rapid growth and accelerating the business are key objectives for Smartsheet, whose work collaboration platform is used by more than 80,000 customers across 190 countries, including 75 percent of the Fortune 500.
As the company's customer base and revenues grew, it needed to improve business efficiency while ensuring a superior customer experience.
Automating the order-to-cash cycle was a key focus area for Smartsheet. The company wanted to reduce the amount of manual work required to support its soaring sales. Paired with integration, automation would also give Smartsheet’s sales reps the timely, accurate information needed to better respond to customer needs.
Boomi provides Smartsheet with a fast, flexible platform to transform its order-to-cash processes and extend integration into other areas of the business. Benefits include:
- Speed of development 2X to 4X faster than custom coding
- Prebuilt connectors to NetSuite, Salesforce and 200 other apps
- Reliability and accuracy in business-critical integrations
“The speed-to-market we realize with Boomi is huge. We’re a fast-paced company, and we can turn business requirements into a functioning integration very, very quickly using Boomi’s low-code configuration.”
— Brett Lemoine, Lead Business Systems Developer, Smartsheet