Sabre Gains Insights to Meet SLAs With Boomi Data Catalog and Preparation

Travel technology provider integrates legacy data with cloud-based data, gaining greater visibility into incidents and ensuring client SLAs are met.

Sabre is a technology solutions provider to the global travel and tourism industry. The company delivers a broad range of technology solutions, including data-driven business intelligence, mobile, distribution, and software as a service (SaaS) solutions. These products are used by travel suppliers to enable travel buyers to plan, market, sell, serve, and operate their businesses.

Sabre processes more than 1.1 trillion system messages each year, including 100,000 messages per second during peak times, and 1.5 billion daily API requests.

When any type of incident occurs, Sabre must immediately generate a report to understand the nature and severity of the issue to meet client service license agreements (SLAs). But weeks of data management were required to develop an accurate picture of any incident. Furthermore, the same data could produce different results, depending on which analyst was preparing the report. 

Sabre needed a consistent, streamlined way to consolidate and analyze data to understand the impact of any given incident, plus give business managers the information needed to address it and maintain their SLAs.

With Boomi Data Catalog and Preparation, Sabre can produce standardized, consistent, dynamic business intelligence (BI) dashboards, faster and using more data sources than previously possible. This gives the company the aggregated data it needs to pinpoint incident-related issues and quickly solve them to meet SLAs, plus provide improved support overall.

Additionally, business users within Sabre are now empowered to derive insights from the consolidated data without requiring help from IT.

"Boomi delivered in two weeks what it would have taken our IT department six months to do with our old method of data integration."

— Madhuri Kollu, Director, Data & Analytics, Sabre Holdings

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