Teachers Mutual Bank Delivers Omnichannel Customer Experience With Dell Boomi
One of Australia’s largest mutual banks turns to Boomi to drive digital transformation, stay competitive and grow its membership. Through the Boomi integration cloud, TMB created a mobile-first, omnichannel customer experience and launched new fintech offerings.
Today’s consumers expect services and seamless interaction points across all channels, insisting that today’s businesses make engagements and transactions fast and easy. And banks are no exception to these expectations from digital consumers. Certainly, if you ask David Chapman, he would agree.
“The rapid proliferation of innovative fintech start ups has opened up a new world of opportunity,” says Chapman, the chief information officer for Teachers Mutual Bank in New South Wales, Australia. “You either put yourself in a position to take advantage of those changes, or you will be made irrelevant by new competitors.”
Teachers Mutual Bank (TMB) is one of Australia’s largest mutual banks, with more than 193,000 members and nearly $5 billion in assets. In order to stay competitive and grow its membership, TMB knew that digital transformation would be required — which meant adopting new technology.
In particular, the bank aspired to create a top-shelf, mobile-first, omnichannel customer experience. TMB also wanted to quickly and easily connect to rapidly evolving new fintech services, keeping the bank relevant no matter how the industry might evolve.