Sky Transforms Customer Service With Data-Driven Innovation [Infographic]

September 12, 2019 Charles Waltner

Europe’s leading media and entertainment company, Sky, uses Dell Boomi as an “intelligent black box” to power an innovative digital system that lets customers troubleshoot and fix broadband issues either online or through a mobile app. 

With Boomi, Sky is generating dramatic savings in time and money while markedly improving the quality of its customer service. Our new infographic shows the stats — including a 69 percent increase in digital-first customer engagement and a first-year cost savings of £6 million! See below to learn more.

Watch the video to learn more about how Boomi helped Sky transform its customer service.

Read more about how intelligent data orchestration drives omnichannel retail.

To find out how Boomi can help you accelerate your business and drive innovation in your organization, contact our team of integration experts today!

About the Author

Charles Waltner is the head of content marketing for Boomi.

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