Extend the Value of ServiceNow With Boomi

October 16, 2019 Lester Vergara

Thousands of customers rely on ServiceNow and Boomi, a Dell Technologies business, to help them transform their businesses.

As a ServiceNow Certified Bronze Technology Partner and the only company with a ServiceNow-certified master data hub, Boomi offers a proven, trusted way to extend the Now platform's capabilities and deliver increased business value. 

Build a Robust Ecosystem of Interconnected Applications

The Boomi Platform can be used as a ServiceNow IntegrationHub spoke, allowing ServiceNow customers to rapidly expand their ecosystem of integrated applications.

When a specific event occurs in ServiceNow, IntegrationHub will trigger the execution of third-party APIs — in this case, Boomi’s — as a part of an IT workflow, customer workflow or employee workflow. These integrations, referred to as spokes, are easy to configure without coding required.

Once Boomi is configured, you can use the Boomi Platform to quickly and easily integrate applications for human capital management (HCM), enterprise resource planning (ERP), customer relationship management (CRM) and more, whether in the cloud or on-premise. Workday, Oracle E-Business Suite, SAP ... all connected through Boomi. Boomi can also be used for HIPAA-compliant data exchange and HL7 data transformations, and for FedRAMP applications.

Partners like Virtustream, a Dell Technologies business, have improved the quality and capabilities of customer support by using Boomi for ServiceNow IT Service Management (ITSM) integration. Virtustream leverages Boomi for eBonding, or connecting multiple ServiceNow production instances together for seamless case and incident management. This has allowed the company to speedily and correctly address both internal and customer end user support requests without multiple hops or ticket logs.

Boomi is a ServiceNow Certified Bronze Technology Partner.

Capabilities Without Complexity

The Boomi Platform allows you to minimize coding and optimize cloud-based data orchestration and design, taking the complexity out of integration.

Boomi’s more than 200 pre-packaged connectors allow you to easily integrate ServiceNow data with any cloud or on-premise application. And the drag-and-drop configuration capabilities make mapping new integrations simple. With Boomi, you get the benefits of:

  • “Clicks, not code” rapid configuration model
  • Support for simple to complex business logic
  • Access to hundreds of applications and data sources
  • Visual any-to-any data transformation

And in many cases, no coding is needed so you can start designing and building integrations immediately, accelerating productivity and your return on investment. Boomi also offers a ServiceNow REST connector and a legacy SOAP connector to help jumpstart your integration journey. 

A Data Steward for Data Governance

Application integration, and the automation it delivers, is the first step towards the holistic customer view needed to provide superior experiences. But synchronizing data among integrated systems only adds value if the data is accurate. If it’s not, integration can make matters worse, leading to poor customer service and loss of trust. 

Boomi Master Data Hub keeps your data consistent across the ServiceNow Configuration Management Database (CMDB) and linked applications such as Salesforce, NetSuite, Workday and SAP.

Multiple applications integrated with ServiceNow could potentially update the CMDB, leading to inaccurate information. You could end up with duplicate records, or overwrite a customer’s preferred phone number. And the more systems you’re using — and the higher the volume of records — the greater the chance of data integrity loss.

Let’s use Boomi as an example. As a Dell Technologies business, Boomi employees have Dell email addresses. However, there are also legacy @boomi.com email addresses which are also still valid. Factor in common names or naming conventions, nicknames, and surname changes due to marriage or divorce, and you could easily end up with one person having multiple email addresses used in different applications.

And, it could be easy to inadvertently confuse one email address with another — for example, John Smith might be jsmith or jsmith2, if there are other John Smiths or J. Smiths within the organization. If you’re provisioning accounts, it’s important to ensure you’ve got the right user set up — it’s a security issue as well as a business issue.

With Boomi Master Data Hub, you no longer have to worry about having the most up-to-date information. With Hub acting as a data steward, only valid updates take place within the CMDB. This allows IT to be proactive with maintenance and provide support with confidence.

Want to add data governance to your ServiceNow integrations today? Boomi Master Data Hub for Configuration Items (CI) is available in the ServiceNow Marketplace. If you don't already have Boomi installed, you can test it out with our 30-day free trial.

About the Author

Lester Vergara is a global alliance manager at Boomi, working with strategic ISV partners.

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