The Customer Journey: Forced March or Enjoyable Stroll?
All the effort behind the scenes to create a great CX is expressed in the customer journey. So, just what is the customer journey? Hint: It's not just about a smooth purchase transaction.
To Survive Disruption, Build a Digital Technology Foundation
Given historical data and the rapid pace of change, it’s entirely possible that almost three-quarters of existing U.S. corporations could fail within the next five years. What does that mean for us?
Creating a Great CX: Differentiation by Experience
The customer experience (CX) is critical to businesses of all sizes. But delivering great CX is no small task.
“Driving Digital” Guides CIOs Through Digital Transformation
A former CIO himself, Isaac Sacolick coaches CIOs on digital transformation. His book, Driving Digital: The Leader’s Guide to Business Transformation Through Technology, contains valuable tips.
5 Ways for CIOs to Overcome Technical Debt
Digital transformation sounds great. But most CIOs face a daunting wall of technical debt. Learn the key strategies and best practices for clearing your path to digital transformation.